How do you, as a customer, know that the product you are receiving is of the highest quality? If your product is a Black Box product then you should know that the International Organization for Standardization, widely known as ISO, has certified Black Box to the ISO 9001:2000 Standard. In addition, the ISO has recently granted us the ISO/IEC 2000-1:2005 certification for our IT services at the Miami International Airport.
What is ISO?
ISO is the world’s largest international standard setting body. It is a network of the national standards institutes of 162 countries (with one member for every country). They are a non-governmental organization that creates a bridge between the public and private sectors. In doing so they are able to meet the requirements of both businesses and the public. ISO is headquartered in Geneva, Switzerland.
What are the criteria to be certified for ISO/IEC 2000-1:2005?
We received this certification in February 2009 as part of our commitment to quality IT Service Management. To be certified, the company implemented an integrated set of management processes for the effective delivery of IT services to the staff, businesses, and customers at the Miami International Airport. Under Black Box’s IT management, the airport is the first in the United States to follow the IT Infrastructure Library® (ITIL®) of best practices.
How this affects YOU.
In taking this comprehensive step of requiring our voice and data services, as well as our product manufacturing location to be certified, we are demonstrating our deep commitment to quality. This certification also reaffirms our dedication to providing our clients with the highest level of service governed by industry best practices. In addition, we hold ISO 9001:2000 certifications for its United States, Canada, Europe, Latin America, and Pacific Rim operations. We offer 118,000+ networking products at www.blackbox.com and in our award-winning Black Box® Catalog. All backed by our free, live, 24/7 Tech Support.
Filed under: IT Services