Choosing the right headset

Headsets are ideal for all types of environments. Our entire inbound and outbound our sales team uses them, and when you’re on the phone for hours at a time, the last thing you want is a crick in your neck. Also, more and more states are prohibiting drivers from using handheld cell phones while driving (to see if your state is on the list check out the Governors Highway Safety Association State Cell Phone and Texting Laws).

Choosing the right headset depends on your needs.

For the office
First, do you need a monaural, binaural, or stereo headset? Monaural headsets have only one earpiece, making it easy to have over-the-phone conversations as well as face-to-face interactions, such as in a busy call center setting (see models HS402A or 64338-31). Binaural headsets have two earpieces, which are on the same audio channel (2009-820-105). They are great when a user needs to have long, over-the-phone conversations. Stereo headpieces also have two earpieces, but operate on distinct audio channels. These last types of earpieces are best for listening to music on your iPod® or other MP3 player.

Secondly, comfort is a big factor, especially if you have to wear a headset all day. Do you want an over-the-head model? Or would you prefer to wear your headset behind the ear? Headsets with two earpieces are almost always over-the-head models. For long-wear applications and optimum sound quality, these are a good choice. Over-the-ear models are better for in-office interactions, or for when you are on and off the phone all day (26089-11 or M140). The sound quality is still excellent, but they enable you to also be aware of your environment.

Thirdly, choose an amplifier that matches your telephone and the way you work. The Two-Prong Carbon Amplifier (HS101A) is designed for phones that have a two-prong headset port.

It’s always great to research headsets that are noise-canceling models, so they reduce background sounds. They are ideal for busy office environments.

Plantronics Voyager™

For the car
Why not have the best of both worlds? Perfect for mobile professionals, the Plantronics Voyager™ 510SL Bluetooth Headset System gives you the ability to receive phone calls on either your Bluetooth mobile phone or your desktop phone.

You have fast and easy access to both cellular calls and callers on your main office line—without having to switch headsets. “Smart” technology knows which device you’re using and enables you to take calls from either device at the touch of a button. No need to switch headsets!

Lastly, it’s always great to research headsets that are noise-canceling models, so they reduce background sounds. See our entire line of headsets; including Bluetooth, by going to the Voice Communications section of BlackBox.com.